Practice Area
Bank & APP Fraud Reimbursement
If you were deceived into transferring money from your bank account, you may be entitled to reimbursement from your bank. We run authorised push payment claims, ombudsman complaints and court proceedings against sending and receiving banks.
If fraudsters tricked you into sending money by bank transfer — an authorised push payment, or APP fraud — the strongest recovery route often runs through your own bank rather than the fraudsters. Reimbursement rules increasingly require payment firms to compensate APP fraud victims, and banks that failed to spot obvious warning signs can be held to account even for older payments.
Banks routinely reject first complaints, blaming the customer for ignoring warnings. We know how to answer that: we analyse the bank's own conduct — the transaction patterns it should have flagged, the interventions it failed to make — and put the complaint in terms the bank and the ombudsman take seriously. Where the receiving bank hosted the fraudster's account negligently, we pursue that too.
How we help
Payment forensics
We reconstruct every payment and examine what your bank saw: transaction size and pattern, new payee flags, and the warnings it did or did not give at the time.
Reimbursement claim
We present your claim under the applicable reimbursement rules and codes of conduct, framed around the bank's failures rather than your mistake.
Complaint escalation
If the bank refuses, we prepare a full referral to the competent complaints body or financial ombudsman — where well-argued fraud complaints succeed far more often than unrepresented ones.
Litigation where needed
For high-value losses or receiving-bank claims, we take the matter to court, including claims based on the bank's duty of care and retrieval failures.